• Defining overall goal / aim for maximum customer / user satisfaction based on
  • Functionality
  • Usability
  • Reliability
  • Performance
  • Maintainability
  • Supportability
• Identifying and defining Critical Success Factors (CSFs)
• Usage of appropriate Development and Analysis tools
• Usage of appropriate techniques / best practices
• Software Metric rules of thumb for project estimation, progress monitoring, process     improvement, evaluation
• Identify, Capture and Address / Mitigate / Manage risk factors
• Defined framework for Quality Management and testing
• Defined Change Management practices

Software Engineering Standards and Technology

• Evaluate and adopt internationally accepted software engineering standards
• Use XML and MDA to mine existing IT infrastructure to develop and implement     re-usable software components
• n-tier application architecture
• Tool based / automated development process
• Proper and efficient reporting processes / OLAP
• Modular design for scalability provision and reducing maintainability issues

Quality Management and Acceptance

• Define acceptance policy
• Define and Create quality assurance checklists
• 4-Eyes principle, each function is tested by the developer & then by a second person.    As indicated in the development process, wherever appropriate/feasible, the client    shall also participate in the testing process. Tests shall be recorded in Test Certification    Forms
• External quality auditing process if so desired